Privacy Policy

ALUNOX GENERAL TRADING LLC ("we," "us," or "our") operates the website www.alunox.ae (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, City, Country
  • Company name and details (for professional clients)
• Usage Data: We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

ALUNOX GENERAL TRADING LLC uses the collected data for various purposes:

• To provide, maintain, and improve our Service
• To process your inquiries, orders, and transactions
• To manage your account and provide customer support
• To communicate with you, including responding to your comments, questions, and requests
• To send you technical notices, updates, security alerts, and marketing communications (with your consent)
• To monitor the usage of our Service and for internal analytics
• To detect, prevent, and address technical issues

3. Data Sharing and Disclosure

We do not sell or rent your Personal Data to third parties. We may share your information only in the following circumstances:

• With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., payment processors, shipping companies) who are granted access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Service or the public.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

You have the right to access, update, or delete the information we have on you. If you wish to exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable law.

6. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.